Basically it means you have to take 20% of the water out of your tank and replace it with new water. Find out how big your tank is and then you will know how much water to take out. With mine, it is a 60L tank and I have a 10L bucket, so I usually do a bucket so I remove a bit less than 20%.
If you are replacing tank water with water with chlorine in it make sure you dechlorinate the water before you put it in the tank - you can do this with powders available in aquariums and pet stores or you can leave the water to sit overnight and it will dechlorinate that way.
I am sure lots of people have different ways of change water but I remove my axolotl and put him in a tub and then I use a siphon hose to remove the water as it also enables me to suck up any waste on the ground. For spot cleans you can use a turkey baster.